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Privacy Statement

Versie: 1.2

Last update: 20/12/2023

This cookie policy is drafted and managed by Livlina NV, Eigenlostraat 5, 9100 Sint-Niklaas, company number 0448.553.239

1.     Legal framework

Livlina (“we”, “our” or “us”) processes personal data in accordance with the legal requirements laid down in the General Data Protection Regulation (“GDPR”), and, where applicable, the Belgian law on the protection of natural persons with regard to the processing of personal data.

2.     Scope of the Privacy Statement

Livlina wants to continue being an organisation that cares about your privacy and is therefore committed to protect your (personal) data with the greatest possible care and to process your personal data only in a fair and lawful manner.

The purpose of this privacy statement is therefore to inform you about how and for what purposes Livlina processes personal data and to clarify which rights you can exercise as a Data Subject. We ask you to take your time to read this Privacy Statement. Do you still have questions afterwards? Please contact us at dpo@livlina.eu.

This Privacy Statement applies to the processing of personal data in the context of our customer relations, the use of our website and our suppliers and partners.

3. Processing of Personal Data: Why do we process your personal data and on what legal ground?

Personal data can be defined as any information that allows a natural person to be identified, directly or indirectly. You can provide us with your personal data in the context of the following activities, for the corresponding purposes and based on the stated legal grounds:

The contact form on the website: For all your questions or remarks, you can contact Livlina through the contact form on the website. Following data are requested by us: name, e-mail address and the content of the message itself. The use of these personal data is justified by the existence of our legitimate interest to respond as well as possible to your question or remarks and consequently to be able to help you.

Managing relationships or partnerships with suppliers or partners;

Delivering our products and services and managing our (customer) relationships.

Livlina considers your personal data as confidential and commits to process it only in a way that is compatible with these purposes for which the data were initially collected.

4.     Your Rights as a Data Subject

Under the GDPR, individuals have several rights to maintain control over the use of their personal data. Listening to people exercise these rights contributes to a sound and structured data protection policy and to a strong trust of our clients in Livlina.  

If you wish to exercise any of the rights below, please contact our DPO for this purpose at dpo@livlina.eu.  

4.1   Right of access

 You have the right to ask us whether we process your personal data and, if so, to inspect those data and receive additional information on:

  • the purposes for which Livlina processes your personal data;
  • the categories of personal data concerned;
  • the recipients (if your data are effectively transmitted to other parties);
  • the retention period;
  • the existence of automated decision-making;
  • the information available to Livlina on the source of the data if Livlina obtains personal data through a third party.

Upon request, you will receive a free copy of the processed data. An administrative fee will be charged for each additional copy requested.

4.2   Right to rectification

If your personal data processed by us are incomplete, erroneous, or out of date, you have the right to have this rectified.

4.3   Right to data erasure (‘right to be forgotten’)

The GDPR also provides for the right to have your personal data processed by us deleted. Such request can be made in the following circumstances:

  • Your personal data are no longer necessary for the purposes for which they were collected or otherwise processed by Livlina;
  • You withdraw your previous consent to the processing and there is no other legal basis on which Livlina can rely for the (further) processing;
  • You object to the processing of your personal data and there are no more compelling legitimate grounds for the (further) processing by Livlina;
  • Your personal data are processed unlawfully;
  • Your personal data must be deleted to comply with a legal obligation;
  • Your personal data were collected when you were a minor.
4.4   Right to restriction of processing

You have the right to request the restriction of the processing of your personal data if any of the following applies:

  • You dispute the accuracy of your personal data: its use is restricted for a period that allows Livlina to verify the accuracy of the data;
  • the processing of your personal data is unlawful: instead of erasing your data, you request that its use be restricted;
  • as long as no decision has been taken on the exercise of your right to object to the processing, you request that the use of your personal data be restricted.
4.5   Right to object to the processing of your personal data

You have the right to object to the processing of your personal data if the processing is in the legitimate interest of Livlina.

4.6   Right to lodge a complaint

If, at any time, you believe that Livlina infringes your privacy, you have the right to lodge a complaint with the Belgian Data Protection Authority: Gegevensbeschermingsautoriteit, Drukpersstraat 35, 1000 Brussels, Tel +32 (0)2 274 48 00, e-mail: contact@apd-gba.be.

5.     Retention of your Personal Data

Livlina applies the general principle. We do not retain your personal data longer than strictly necessary for the realisation of the purposes for which we received it. The retention periods differ with regards to the type of processing activity and the purpose for which the personal data were collected.

In all cases, personal data may be retained for a longer period if there is a legal or regulatory reason to do so, or for a shorter period if the data subject objects to the processing of his/her personal data and if there is no longer a legitimate reason to retain them.

We guarantee to only provide limited access to archived data and to remove or render anonymous your personal data if the retention period has passed.

If you would like more information about the retention periods we use, you can always contact us via dpo@livlina.eu.  

6.     Disclosure to Third Parties

Livlina does not share personal data of its customers to third parties except in the following specific cases:

  • Personal data may be shared with external service providers to which Livlina has outsourced certain processing activities (e.g., website construction, management and maintenance, customer database management, cloud services, etc.). Livlina carefully selects its partners in such a way that they handle your personal data as dutifully as Livlina does itself. Moreover, they receive these personal data only to process them on behalf of Livlina and do so on our strict instructions. Livlina therefore does not sell your personal data to third parties and these parties may not use the data for their own (commercial) purposes. Livlina has also concluded a processor agreement with each of these parties (“processors”).

In case personal data needs to be transferred to a third party outside the EEA, Livlina applies the rules on international transfer of personal data in line with the provisions of the GDPR.

7.     Security and Confidentiality of your Personal Data

Livlina has taken several technical and organisational security measures to prevent the destruction, loss, falsification, alteration, unauthorized access or disclosure of your personal data to third parties and any other unauthorised processing of these data.

We have made every effort to ensure the confidentiality, integrity and availability of the information systems and services that process personal data. These measures include physical and operational security measures, access control, awareness raising and confidentiality clauses. All our employees and third parties engaged by us are obliged to respect the privacy and security of your data.

8.    Changes to our Privacy Statement

We may amend or update this Privacy Statement from time to time to reflect changes in our practices with respect to the processing of your personal data, or changes in applicable law. We will be doing this by posting the updated version on this website. When we publish changes to our Privacy Statement, we will change the date and version number of the “last update” of our Privacy Statement. Significant changes will be reported on our homepage. Nevertheless, we encourage you to read our Privacy Statement periodically.